Our client, a well-respected IT Solutions provider, is currently seeking a Permanent 1st Line Support Engineer to join their friendly and supportive team in Scotland. This role is an excellent opportunity for someone with a solid foundation in IT support who is looking to further develop their career in a dynamic and innovative environment. You will be responsible for providing exceptional front-line support, working closely with internal teams to ensure seamless operations and customer satisfaction.
- Provide first-line technical support for users experiencing issues with Windows, Windows 365, and Server environments.
- Troubleshoot and resolve hardware and software problems efficiently and effectively.
- Monitor and maintain IT systems, including regular updates and patches.
- Document and track support requests in the ticketing system, ensuring timely follow-up and resolution.
- Assist in the onboarding of new users by setting up hardware and software, and conducting basic training on company systems.
- Collaborate with the second line support team to escalate issues that require further attention.
- Maintain a knowledge base for efficient issue resolution and user self-help resources.
- Experience providing technical support in an infrastructure environment.
- Strong knowledge and hands-on experience with Windows operating systems, Windows 365, and Server management.
- Excellent problem-solving skills and a keen attention to detail.
- Ability to communicate clearly and effectively with non-technical users.
- Team-oriented with a strong commitment to customer service and user satisfaction.
- Proactive mindset and a willingness to learn and adapt to new technologies.
In return for your expertise and dedication, our client offers a supportive work environment along with competitive salary and benefits packages, including opportunities for professional development and career advancement. This is a fantastic opportunity to build a rewarding career while contributing to a stimulating and innovative company. If you are passionate about IT support and have the relevant experience, we encourage you to apply!