Job Title: Senior Dynamics 365 Functional Consultant (Customer Engagement)
Location: Remote / Hybrid – UK-based with occasional client site visits
About the Role:
We are seeking an experienced Senior Dynamics 365 Functional Consultant to join our MSP client’s professional services team. In this role, you’ll be responsible for delivering end-to-end solutions for clients by leveraging your expertise in Dynamics 365 Customer Engagement (D365 CE). You'll play a key role in gathering requirements, configuring solutions, and ensuring successful deployment, all while maintaining a focus on client satisfaction and business outcomes.
Key Responsibilities:
✅ Solution Design & Delivery:
- Lead discovery sessions to gather and analyse client business requirements.
- Design and implement solutions within D365 CE modules, including Sales, Customer Service, Marketing, and Field Service.
- Configure and customise Dynamics 365 applications to align with business processes.
✅ Functional Consulting & Stakeholder Engagement:
- Collaborate closely with clients to understand their business challenges and translate them into technical solutions.
- Provide expert advice on best practices for using Dynamics 365 CE to optimise business performance.
- Develop and deliver workshops, demonstrations, and training to ensure user adoption.
✅ Project Support & Documentation:
- Create functional specifications, user stories, and test plans to guide development teams.
- Assist with user acceptance testing (UAT) and troubleshoot any issues post-implementation.
- Develop high-quality documentation, including solution design, process maps, and user guides.
✅ Continuous Improvement & Innovation:
- Stay up to date with the latest Microsoft Power Platform capabilities and industry trends.
- Identify opportunities for process improvement and automation to enhance client solutions.
- Support the enhancement of internal methodologies and best practices.
Skills & Experience Required:
🎯 Dynamics 365 Expertise:
- Strong knowledge of D365 Customer Engagement (CE) modules, including Sales, Customer Service, and Marketing.
- Hands-on experience configuring and customising Dynamics 365 to meet business requirements.
- Familiarity with Power Platform (Power Apps, Power Automate) and how it integrates with Dynamics.
🎯 Functional Consulting & Stakeholder Management:
- Experience gathering and analysing business requirements and translating them into functional solutions.
- Ability to engage with both technical and non-technical stakeholders, ensuring clear communication and alignment.
- Demonstrated ability to lead discovery workshops and conduct user training.
🎯 Project & Delivery Skills:
- Proven track record of delivering D365 CE implementations, upgrades, or migrations.
- Strong documentation skills with experience producing functional specifications and process documentation.
- Experience working in Agile or Waterfall project environments.
🎯 Desirable Skills (Nice to Have):
- Understanding of Azure services and integrations with Dynamics 365.
- Knowledge of data migration tools and techniques.
- Exposure to Power BI and reporting capabilities within the Dynamics ecosystem.
Preferred Certifications:
- Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate
- Microsoft Power Platform Functional Consultant (Desirable)
What We Offer:
✨ Competitive salary and benefits package
✨ Flexible remote/hybrid working options
✨ Ongoing professional development and certifications
✨ Opportunity to work on diverse and complex client projects